Support

Expert help: Your engineers won’t have to worry about explaining a technical issue to someone who doesn’t know what they are talking about. Instead, they will have useful conversations to solve any problems that arise.

Continuous software development: The system is maintained by the people who designed it. We know it inside out so will add value to your teams. We listen to all feedback from customers. If they have suggestions about how to make yieldHUB better, we discuss it and often add suggestions to our product roadmap. When you start working with yieldHUB, you benefit from years of developing the system for and with other semiconductor companies.

Long-term partnership: yieldHUB is focused on building long-term partnerships with our customers. On average, our customers spend six years working with us, far above industry averages. Customer service and on-going support are big reasons for our longevity with customers. When you switch to yieldHUB, you won’t have to consider changing providers for a long time, if ever.

On-boarding: We want your team to be comfortable using the system as quickly as possible. We provide training when you start working with us. Engineers become confident yieldHUB users quickly.

Customisation: If you need unique features, our team will work with you to help you figure out requirements and develop a bespoke plan. We do this in a cost-effective way and are transparent about pricing when creating customisation.

Ticket system: We provide an automated ticket system for customers. When you have a question or issue, you send a message and our team pick it up. We aim to respond to tickets within 24 hours.

Global support: Our team is spread across three continents. We have support networks and agents around the world. No matter where you and your team are based, we have people working in your timezone.