yieldHUB provides excellent ongoing technical support in addition to our software. Our support team includes software engineers and semiconductor experts, to ensure maximum value from our system.
Expert help: Your engineers won’t have to worry about explaining a technical issue to someone who doesn’t know what they are talking about. Instead, they will have useful conversations to solve any problems that arise.
Continuous software development: The system is maintained by the people who designed it. We know it inside out so will add value to your teams. We listen to all feedback from customers. If they have suggestions about how to make yieldHUB better, we discuss it and often add suggestions to our product roadmap. When you start working with yieldHUB, you benefit from years of developing the system for and with other semiconductor companies.
Long-term partnership: yieldHUB is focused on building long-term partnerships with our customers. On average, our customers spend six years working with us, far above industry averages. Customer service and on-going support are big reasons for our longevity with customers. When you switch to yieldHUB, you won’t have to consider changing providers for a long time, if ever.
On-boarding: We want your team to be comfortable using the system as quickly as possible. We provide training when you start working with us. Engineers become confident yieldHUB users quickly.
Customisation: If you need unique features, our team will work with you to help you figure out requirements and develop a bespoke plan. We do this in a cost-effective way and are transparent about pricing when creating customisation.
Ticket system: We provide an automated ticket system for customers. When you have a question or issue, you send a message and our team pick it up. We aim to respond to tickets within 24 hours.
Global support: Our team is spread across three continents. We have support networks and agents around the world. No matter where you and your team are based, we have people working in your timezone.
Andrew Flynn, VP Manufacturing and Quality at Decawave
“From day one we’ve found the application and indeed the yieldHUB team to be extremely flexible and accommodating. One of the biggest compliments we can give yieldHUB is that it has the feel of being a customised tool.”
Shane Zhang, Head of Product Engineering, DisplayLink
“yieldHUB is great value for money based on both the power of the tools it provides as well as the service from the support team at yieldHUB. They often have new features and upgrades which makes the system even better and easier to use. yieldHUB gives us excellent support and they reply very quickly on the rare occasion that there are any issues. We enjoy using the system and working with the team.”
Julie Holland, Vice President, Corporate Operations of Diodes
“ We are more than happy to be working with yieldHUB for the next five years. Their big data software and worldwide support has allowed us to manage our yields effectively over the years and their solutions have evolved with our needs.”
Byungwoo Han, Principal Engineer – Test Development, ADTechnology Inc.
“The set-up was seamless. The users in ADTechnology Inc. mastered it within one month. The on-going support and service meant that they were able to get the reports they needed.”
Ray Clancy, Vice President of Product and Test Engineering, Movandi
“As we grow our team of product and test engineers, with yieldHUB’s ongoing commitment to supporting and improving their software, we are confident that it will continue to meet our ever-evolving needs.”